Standard Payment Terms

cups offers next day payment terms to participating shops. Orders submitted Sunday-Thursday are charged the following day while orders submitted Friday-Sunday are charged on Monday. 

This one day grace period is in place so that we can account for any order adjustments before charging the card on file. 

Extended Payment Terms

If you would like to request extended payment terms and you have: 

  1. Placed more than 10 orders through the cups supply store and are in good financial standing, then we can automatically offer you 14 day terms. Contact your account manager to request that your payment terms be extended. 
  2. Placed less than 10 orders through the cups supply store but would like to request terms, then you may do so by providing AP references for vendors you are currently working with. Write your cups account manager with 2 current vendor references; assuming your references check out then we can extended 14 day payment terms.

Please allow up to 5 business days for changes in payment terms to take effect.

Refunds 

If a refund has been approved by your account manager, you should see the amount credited back to your account within 5 to 10 business days. If you want to learn more about this just head to our Return and Refund policies.

Did this answer your question?