When you receive a delivery, ensure your staff knows to check that the products received align with the delivery slip before signing off. Whenever possible, incorrectly delivered items should be refused at point of delivery. This is the easiest way to make sure you have all the items you need, and avoid setting up a future return for an incorrect product. For more info on this, see our Return Policy.


If you've already accepted the delivery in full, please alert your account management team within 5 business days of receiving the incorrect product(s.) The sooner the better, as these mistakes are more easily resolved if we're told immediately!

Incorrect Product(s) Delivered Instead of an item you ordered 

  1. Please reach out to us via chat or email.

  2. We will resend the correct product free of charge at the earliest possible time

  3. We ask that you keep the product that was incorrectly delivered for up to 7 business days so that we can facilitate a pick up. Please do not open or use the product while you are awaiting pick up. If the product is not picked up within the allocated time then you can use or dispose of the item as you see fit.

Incorrect Product(s) Delivered in addition to items you ordered 

  1. Please reach out to us via chat or email.

  2. We ask that you keep the product that was incorrectly delivered for up to 7 business days so that we can facilitate a pick up. Please do not open or use the product while you are awaiting pick up. If the product is not picked up within the allocated time, then you can use or dispose of the item as you see fit.

Product(s) You Ordered Delivered in surplus quantity

  1. Please reach out to us via chat or email. 

  2. You may choose between keeping the extra product at cost, or request a return pickup along with your next delivery. Please note that if your staff signs for all product received and no return is facilitated within 14 days, the additional total will be charged to your account.

For more information on the cups Return Policy, head here.

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