When you receive a delivery, ensure your staff knows to check that the products received align with the delivery slip before signing off. Whenever possible, incorrectly delivered items should be refused at point of delivery. For more info on this, see Refusing Delivery.

This is the easiest way to make sure you have all the items you need, and avoid setting up a future return for an incorrect product.

If you've already accepted the delivery in full, please alert your Account Manager within 5 business days of receiving the incorrect product(s.) The sooner the better, as these mistakes are more easily resolved if we're told immediately!

Incorrect Product(s) Delivered Instead of an item you ordered 

  1. Please fill out this form or email your Account Manager. 
  2. We will resend the correct product free of charge.
  3. We ask that you keep the product that was incorrectly delivered for 3 business days so that we can facilitate a pick up. Please do not open or use the product while you are awaiting pick up. If the product is not picked up within the allocated time then you can use or dispose of the item as you see fit. 

Incorrect Product(s) Delivered in addition to items you ordered 

  1. Please fill out this form or email your Account Manager. 
  2. We ask that you keep the product that was incorrectly delivered for 3 business days so that we can facilitate a pick up. Please do not open or use the product while you are awaiting pick up. If the product is not picked up within the allocated time then you can use or dispose of the item as you see fit.

Product(s) You Ordered Delivered in surplus quantity

  1. Please fill out this form or email your Account Manager. 
  2. You may choose between keeping the extra product at cost, or request a return pickup along with your next delivery. Please note that if your staff signs for all product received and no return is facilitated within 14 days, the additional total will be charged to your account.

For more information on the cups Return Policy, head here.

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