You will be able to see all of your upcoming orders in your Supplies Order History page. You can click into each order to find your further order info and tracking (if available).

Ground Ship vs. Truck Delivery

Many of our local vendors ship products via their own truck and will deliver throughout the day. As such, there is no tracking provided, but if you'd like an estimated arrival time of your delivery, feel free to reach out via chat or to community@cupsworks.com, and we can provide a time frame for you if your order hasn't shown up.

Many of our national vendors ship via ground ship (UPS, FedEx, USPS, etc.). Once tracking is provided to us, we will link it in your Order History. You can find tracking next to the delivery date:

What if I haven't received my order yet?

If you haven't received your order, please make sure to check your estimated delivery time and tracking (if available) in your Order History or your order confirmation email.

You may have also received a "Stock update" email from community@cupsworks.com with information about certain products you ordered. For more information about stock status, please see Understanding Different Product Banners.

If you haven't received your order within the estimated delivery time frame, please notify us via chat, at community@cupsworks.com, or at 844-438-2877 within 15 business days from the delivery ETA noted on your dashboard.

Note: Orders pending a response from the shop will be canceled after 10 days if we do not receive a response to our communication attempts.

What if a product is missing upon delivery?

Please notify us as soon as possible via chat, at community@cupsworks.com, or at 844-438-2877.

We will facilitate a reshipment of the shorted product at no cost. If a reshipment cannot be arranged, we will provide credit for the shorted product.

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