Order Cutoff Times

Order cutoff times can be tricky to keep track off. There are two prime times you need to be aware of, particularly for next day delivery:

  • 2:00 PM EST cut off for baked goods
  • 4:30 PM EST cut off for all other categories

Orders are processed 9:00 AM-4:30 PM EST Monday through Friday. Orders submitted after this time will be processed the following business day.

It's after order cutoff time but I need a delivery tomorrow. Can you push my order through?

Delivery cutoff times are in place to ensure your order can be packed same-day, and suppliers require this notice so your order can be appropriately loaded and routed. Unfortunately we can't "push" any orders through after cutoff for next-day delivery. Submit your order now and it will be processed first thing the following business day.

Delivery Timing & Expectations

How do I know when to expect my delivery?

Once you've added items to your cart, you'll see an overview of delivery timing for each supplier in your cart and in checkout (circled in red below). Please keep in mind that orders are processed 9:00 AM-4:30 PM EST, Monday through Friday; if your order is submitted after this time, please allow an additional day for delivery.

Once your order is submitted, you'll receive an order confirmation email to the email address(es) associated with your location, which will include these same delivery details.

If I order now, can I schedule a delivery in advance?

Absolutely! If you prefer to get your ordering done in advance, we are happy to schedule your delivery for a future date. Please contact your account manager within 1 hour of submitting your order, and no later than 3:30 PM EST day-of-submission.

When is scheduling in advance best practice? Here are some examples:

  • You like to get your supplies in order for each week on Monday, but you won't have the space to restock until Wednesday. Request Wednesday delivery.
  • You need to restock dairy milks ASAP, but it's Friday and you are closed on Saturdays. Request Monday delivery.
  • You need baked goods delivered over the weekend or on a specific date. Request your preferred delivery date.

Some suppliers deliver early in the morning, potentially before your store opens for day. To help us ensure these deliveries go smoothly, please contact your account manager to set up a key exchange. Please note: A key exchange or lock box code is required for ongoing Featherstone deliveries.

I need baked goods delivered on Sunday. When should I submit my order?

For deliveries of baked goods needed over the weekend or for Monday, please submit your order no later than 2:00 PM EST Friday along with your delivery date request.

For weekend and Monday deliveries for all other categories, please submit your order and delivery date request no later than 4:30 PM EST Friday.

Can my delivery be scheduled within a certain window of time?

Most deliveries will be made within your business' opening hours. If you would like to request a certain timeframe for delivery, please contact your account manager and we will check if the supplier's routing allows for this time. We are unable to guarantee exact delivery timing, as it may vary by order volume and the supplier's route that day.

I need cups delivered tomorrow, but I've never ordered from this supplier before. Is there anything special I have to do?

If this is your first time ordering from a new supplier, extra notice may be required to appropriately route your delivery. First-time orders submitted after 12 PM EST may require an additional business day to process. Please submit your order as early as possible, and contact your account manager if you need any help.

If you have not yet set up an account, please see How do I sign up? and contact your friendly neighborhood partnerships manager for more help.

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